Telehealth Consent

Telehealth counseling means receiving mental health services remotely, over live video or audio, instead of meeting your counselor or psychiatrist in person. By booking a session, you're choosing to receive care this way.

• You can access licensed counselors and psychiatrists from wherever you're most comfortable.
• It removes travel time and can make it easier to keep a consistent schedule of care.
• It offers a level of privacy about the fact that you're attending a session that in-person visits don't.

• Technical issues, poor connectivity, or platform outages can interrupt or delay a session.
• A remote assessment has limits, your counselor or psychiatrist may not be able to observe everything they could in person.
• Telehealth is not appropriate for psychiatric emergencies, and is not a substitute for in-person emergency care.
• As with any service delivered over the internet, no method of transmission is 100% secure, though we take steps described below to protect your privacy.

Your sessions are conducted over an encrypted connection, and your clinician is bound by the same confidentiality obligations as in an in-person session (see our Terms of Care for the limits of confidentiality, such as risk of harm to yourself or others). We recommend you join sessions from a private space and a secure, trusted network.

• Join sessions from a private, quiet location where you won't be overheard or interrupted.
• Make sure you have a stable internet connection and a charged device before your session starts.
• Give your counselor or psychiatrist accurate, current contact and location information, in case of a technical disconnection or an emergency.

Telehealth sessions are scheduled appointments, not a monitored or emergency service. If you are experiencing a crisis between sessions, use the crisis resources above rather than waiting for your next appointment.

You can withdraw your consent to telehealth at any time by contacting us, without it affecting any other part of your account or your right to seek care elsewhere. Withdrawing consent means we won't be able to offer you remote sessions going forward.

If you have questions about telehealth before your first session, contact us at letitoutsupport@gmail.com.