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Terms of Care

What to expect from the counseling relationship itself, separate from the general terms that govern our website and orders.

Last updated: September 19, 2026

If you are in crisis

Let It Out is not an emergency service. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact your local emergency services or the Egyptian National Crisis Hotline at 16328 right away.

1. The counseling relationship

The relationship between you and your counselor or psychiatrist is a professional one, focused on your wellbeing. It is not a personal or social relationship, and your clinician will maintain professional boundaries throughout your care.

2. Scope of services

Our licensed counselors provide talk therapy for individuals and couples. Our licensed psychiatrists may additionally assess, prescribe, and manage medication where clinically appropriate — medication is only ever added to your record by a psychiatrist, never a counselor. Neither service is a substitute for emergency or inpatient care.

3. Your responsibilities as a client

Share information about yourself honestly and as completely as you're comfortable with, so your clinician can support you well.
Attend scheduled sessions, and let us know as early as possible if you need to reschedule or cancel.
Take an active part in your own care, including following through on anything you and your clinician agree between sessions.

4. Our responsibilities to you

Provide care that reflects current professional standards, within the scope of each clinician's license.
Treat you with respect, and refer you to a different clinician or service if we're not the right fit for your needs.
Keep what you share with us confidential, within the limits described below.

5. Confidentiality and its limits

What you share in sessions is kept confidential, with these legally and ethically required exceptions:

If we believe you are at risk of seriously harming yourself or someone else.
If we become aware of abuse or neglect of a child or another vulnerable person.
If disclosure is required by a court order or other legal process.

6. No guarantee of outcome

Counseling and psychiatric care are collaborative processes, and outcomes depend on many factors outside our control. We cannot and do not guarantee any specific result from your care.

7. Ending the counseling relationship

You may stop receiving care from us at any time. If your clinician believes ending or transferring your care is in your best interest, they will discuss this with you and, where appropriate, help you find continuing care elsewhere.

8. Questions or concerns

If you have a concern about your care, contact us at letitoutsupport@gmail.com and we'll do our best to help.