Shop Policy

• Orders are processed within 1–2 business days of being placed.
• Within Egypt, orders typically arrive within 3–5 business days of your order being confirmed, for a flat shipping fee of EGP 100 anywhere in the country.
• Outside Egypt, shipping time and cost are confirmed with you directly before your order ships.
• We'll email you a confirmation when your order is placed, and our team may contact you by phone to confirm delivery details.
• Please double-check your shipping address, governorate/country, and phone number at checkout. We're not responsible for delivery delays caused by incorrect details.

• Cash on Delivery orders: you're not charged until your journal arrives, so you can cancel free of charge any time before it ships, just contact us at letitoutsupport@gmail.com.
• Card / mobile wallet orders (Paymob): if you cancel before your order ships, we'll issue a full refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• Damaged or incorrect items: contact us within 7 days of delivery and we'll arrange a replacement or refund at no extra cost to you.
• Change of mind after delivery: since payment on Cash on Delivery orders is collected at your door, requests outside the cases above are handled case-by-case, reach out and we'll do our best to make it right.

Reach us at letitoutsupport@gmail.com, call +20 128 8200533, or reach out through our contact page. This policy sits alongside our Terms & Conditions.